ENGAGE Reporting and Analytics
ENGAGE Reporting and Analytics
This includes, but is not limited to:
- Program Answer Rates
- Push Match Rate
- Content Delivery Success
Push Metrics are available for iOS and Android, while Answer Rates and Content Shown rates are Android-only due to special data collection restrictions imposed by Apple.
Sample Report
ENGAGE Service Provider Summary Report
- Report Start Date: 12/14/2020
- Report Run Date: 1/12/2021
- NOTE: Data is from Start Date to Run Date
Due to security and privacy laws and regulations, the behavior and answer rates of specific phone numbers will not be reportable. All phone numbers are hashed and cannot be retrieved from the system; however, aggregated reports and metrics will be available.
| Service Provider | Program | Version Name | Total Calls | Unique Calls | Answered Calls | Answer Rate | Client Supplied Answer Rate | % Increase (AR-BL)/(BL) | AR-BL Diff |
|---|---|---|---|---|---|---|---|---|---|
| General Financial | Fraud Protection | Suspicious Purchases | 259,242 | 256,219 | 131,899 | 50.88% | 15.56% | 226.98% | 35.32% |
| Location Alert | 281,273 | 289,464 | 143,973 | 51.19% | 16.37% | 212.68% | 34.82% | ||
| Customer Support | Account Reset | 1,987,126 | 1,326,813 | 1,527,249 | 76.86% | 42.00% | 82.99% | 34.86% | |
| Website Help | 558,342 | 499,993 | 303,574 | 54.37% | 44.00% | 23.57% | 10.37% |
Updated 5 months ago
