FAQs

All external data transfers use TLS 1.2 to secure the data in transit.

First Orion is ISO 27001:2013 certified.

INFORM collects and uses ONLY the data required by First Orion to authenticate the Enterprise, including the phone number(s) of the Enterprise, or call originator, and the 32-Character display that will be delivered during a phone call. The originating number is used at the time of the call as a match key within the INFORM platform. The 32-character display is then delivered via the network to the user’s device.

An Enterprise using INFORM is responsible for legal compliance with all applicable laws and regulations for the calls they make. An Enterprise must already have a relationship with the consumers they intend to call.

INFORM may not be used for prospecting, lead generation, or other telemarketing activities.

The INFORM solution includes:

• Dynamic, custom 32-character Display Name
• Customized name remains in the device's Call Log after the call
• Ease of set up and management through First Orion's Customer portal and (optionally) APIs
• The ability to set Time to Live (TTL)
• A:B Call Pairing (coming soon)

First Orion’s INFORM programmatically reviews all content at the time of upload. The First Orion Account Support Team subsequently reviews content to be displayed for the initial INFORM programs for an Enterprise, followed by random sample reviews of content thereafter.

First Orion also has restrictions that all Enterprises making INFORM calls contractually agree to follow regarding their display content. These include prohibitions on the display of certain types of unacceptable content, such as:

• Targeting children under the age of 18
• Adult, pornographic, sexually explicit, or obscene references
• References to medical conditions
• Gambling, weapons, or violence
• Discriminatory, hateful, offensive, defamatory, or profane language
• False, misleading, or deceptive claims
• and more...

First Orion reserves the right to terminate an INFORM contract.

By only offering INFORM calls to an authenticated Enterprise, First Orion deters illegal spoofers and scammers. First Orion conducts ongoing monitoring of the following to guarantee an authenticated Enterprise remains legitimate and honors the terms of their INFORM agreement:

• Periodic and ongoing reverification of the Enterprise’s authentication, both random and for cause
• Monitoring of Calling Numbers through First Orion’s Scam and Nuisance Likely labeling
• Review and possible termination of an Enterprise’s INFORM contract upon non-compliance with contract terms and conditions

The INFORM Display Name replaces the phone number shown on an incoming call with a dynamic, custom enterprise displayed. For example,

• Instead of a standard phone number display: +1(555)123-4567
• INFORM displays a 32 character title, such as an Enterprise's name: Good Bank

When utilizing our Portal:

• Add/Assign aNumbers
• Create program and version
• Define 32-character Display Name
• Assign aNumber(s) to program version
• Test and Approve program(s)

When utilizing our APIs:

• Push Caller Name to First Orion's Transparency Hub
• Telemetry transmitted back to CDN

May require Enterprise IT involvement.