Pre-requisites

1. Annual Contract Agreement with First Orion Branded Communications (Post paid)
2. Access to First Orion Customer Portal
3. Vetted and Approved Business
4. Zoom Phone account (The account needs Number Management access)

Step 1: Collect API Keys and Business ID

1. See this guide for API Keys.
2. Find your Business ID in the URL when in the First Orion portal. The ID is located after "business/".

Step 2: Create Call Authentication Program

1. See the Call Authentication Guide for detailed Program creation instructions.
2. Add the Zoom phone numbers into the Call Authentication Program.

Step 3: Enable Call Authentication in Zoom

1. In the Zoom admin account, navigate to the Number Management section and click on Phone Numbers.
2. In the Phone Numbers section, click on Related Features then Branded Calling Authentication.

3. Enter your credentials in the box that pops up then click Add.

• Business ID, API Key, Secret Key

4. Add your phone numbers. They can be enabled in bulk by clicking the phone numbers check box then selecting First Orion from the Call Authentication dropdown.

• Phone numbers can be toggled individually by clicking the phone number then clicking the Branded Call Authentication toggle.

Step 4: Make Phone Calls

If your Zoom phone numbers are in a Call Authentication program and the Zoom Call Authentication is enabled, the phone calls should be branding.

Troubleshoot Checklist

1. Verify your First Orion account details are entered on Zoom
2. Create Call Authentication Program
3. Add Phone numbers to Call Authentication Program
4. Enable Call Authentication in Zoom