Pre-requisites

1. Annual Contract Agreement with First Orion Branded Communications (Post paid)
2. Access to First Orion Customer Portal
3. Vetted and Approved Business
4. Talkdesk Trusted Calling enabled on the Talkdesk side.
5. Talkdesk admin account

Note!

This feature applies to manual outbound calls only. For more information, please contact your Talkdesk representative.

Step 1: Verify Talkdesk Feature

This feature is available in Preview for selected accounts in the United States. Please reach out to your Talkdesk contact to verify access to this feature.

• See Talkdesks Official Guide here

Step 2: Collect API Keys

1. API Keys can be generated in the First Orion Portal. See this guide for API Keys.
   • Note: Save these for later.

Step 3: Create Call Authentication Program

1. See the Call Authentication Guide for detailed Program creation instructions.

Step 4: Add Phone Numbers to Program

1. If you did not add phone numbers when creating a Program, do that now.

Step 5: Enable Call Authentication in Talkdesk

1. In the Talkdesk admin portal, navigate to Admin > Trusted Calling.

2. Click the Connect Provider Button.

   

3. Select First Orion from the Trusted Calling Provider dropdown.

4. Enter the API and Secret Key that was saved earlier.

   

Step 6: Make Phone Calls

If your Talkdesk phone numbers are in a Call Authentication program and the Talkdesk Trusted Calling feature is enabled, the phone calls should be branding.

Troubleshoot Checklist

1. Enable Talkdesk Trusted Calling in Talkdesk.
2. Verify your First Orion API Key details are entered in Talkdesk.
3. Verify Branding Program has Call Authentication.
4. Verify needed Phone numbers are in a Call Authentication Program.